Privacy Policy

Morris Sussex Heating and Air Conditioning

Effective Date: 8/12/2026

Your privacy is important to us. This Privacy Policy explains how Morris Sussex Heating and Air Conditioning (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit morrissussexhvacnj.com, submit a form, request service, or participate in our text messaging program.

1. Information We Collect

Information You Provide

• Name, phone number, email address, and service address when you submit a form, request an estimate, schedule service, or use our chat widget
• Details about your heating, cooling, or indoor air quality needs
• Your consent selections for marketing and non-marketing text messages
• Payment information processed by our payment provider (we do not store full card numbers)

Information Collected Automatically

• IP address, browser type, device type, and browsing behavior on our site
• Cookies and similar tracking technologies used to improve site experience and measure performance. You can manage or disable cookies through your browser settings.

Text Messaging Data

• Your mobile phone number
• The date, time, and record of your consent, including which consent checkboxes you selected
• Message delivery logs and your opt-out status

2. How We Use Your Information

• To respond to your inquiries and provide estimates
• To schedule, confirm, and service appointments
• To send you text messages you have expressly consented to receive
• To process payments and maintain service records
• To analyze website traffic and improve our services
• To comply with legal, tax, and regulatory obligations

3. Mobile Information and Text Message Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile phone number and SMS consent data are never sold, rented, leased, or shared with advertising networks, data brokers, lead buyers, or any third party for their own marketing purposes.

Consent is separate and optional. Consent to receive text messages is not a condition of purchasing any goods or services from us. Consent to marketing messages and consent to non-marketing messages are collected as two separate, unchecked options. You may select one, both, or neither.

Non-marketing messages include appointment confirmations, appointment reminders, technician arrival notifications, estimate and quote follow-ups, service status updates, and replies to your inquiries.

Marketing messages include special offers, seasonal maintenance promotions, discounts, and service updates.

Opting out. You can cancel the SMS service at any time by texting “STOP” to (862) 259-2052. We will send one confirmation message and you will receive no further texts from us. Reply “HELP” for assistance, or contact us at info@morrissussexhvacnj.com or (862) 259-2052.

Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We share personal information only in the following limited circumstances:

• Service providers. Vendors who perform functions on our behalf, such as scheduling software, customer relationship management, payment processing, and website hosting. These providers are contractually restricted to using your information only to perform services for us.
• Legal requirements. When required by law, subpoena, or to protect our rights, property, or safety, or that of others.
• Business transfer. In connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.

We do not sell your personal information. We do not buy, sell, rent, or trade lead data. We have no affiliate or lead-sharing arrangements.

5. Website Analytics and Advertising

We use Google Analytics and Google Ads to measure website traffic and deliver advertising. These services may use cookies and similar technologies to collect information about your interactions with our website. This applies to website browsing data only and does not include your mobile phone number, SMS consent status, or text message data, which are never shared with these or any other advertising services.

You can opt out of personalized advertising through Google Ads Settings at https://adssettings.google.com or the Network Advertising Initiative opt-out tool at http://optout.networkadvertising.org.

6. Data Retention

We retain your information for as long as necessary to provide services, maintain warranty and service history, and meet legal and tax obligations. SMS consent records are retained for as long as you remain opted in and for a reasonable period afterward to document your consent and opt-out.

7. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. New Jersey residents may have additional rights under applicable state law. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from emails using the link in any marketing email.

9. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Effective Date.

11. Terms of Service

This Privacy Policy should be read together with our Terms of Service, available at https://morrissussexhvacnj.com/terms-of-service

12. Contact Us

Morris Sussex Heating and Air Conditioning 219 Spring Street, Newton, NJ 07860 Phone: (862) 259-2052 Email: info@morrissussexhvacnj.com Website: https://morrissussexhvacnj.com